Purchasing regulations

Thank you for visiting our online store. As an ecommerce business operating within the European Union, we are committed to providing a safe and transparent shopping experience for our customers. In compliance with EU regulations, we have outlined the following regulations and company details for your reference:

Company Details:

Company Name: Owieczka Krzysztof Wendt

Address: 83-300 Kartuzy, Poland, Zamkowa 30 Street

VAT Number: 5891889318

1. General Information:

Our online store operates in accordance with the laws and regulations of the European Union. By accessing and using our website, you agree to comply with these regulations and:

- Product care

- Term of use of products

You can find this pages on our website.

2. Product Information:

We strive to provide accurate and up-to-date information about our products, including descriptions, images, and prices. However, we cannot guarantee that all information is completely error-free. If you have any questions or concerns about a product, please contact our customer support team for assistance.

3. Ordering Process:

To place an order, simply add the desired products to your shopping cart and proceed to the checkout page. During the checkout process, you will be asked to provide necessary information, such as your shipping address and payment details. Please ensure that all information is accurate and complete to avoid any delays or issues with your order.

4. Payment Methods:

We offer various secure payment methods to ensure a convenient and safe shopping experience. These methods may include credit/debit card payments, bank transfers, or other online payment platforms. All payment transactions are encrypted and processed securely.

5. Delivery and Shipping:

We strive to process and ship orders in a timely manner. The estimated delivery time will depend on your location and the shipping method selected during checkout. Please note that additional customs duties or taxes may apply for international orders, and it is the responsibility of the customer to cover these costs.

6. Customer Support:

If you have any questions, concerns, or issues regarding your order or our products, please do not hesitate to contact our customer support team. We are here to assist you and provide the necessary information or solutions.

7. Privacy and Data Protection:

We value your privacy and are committed to protecting your personal information. We collect and process data in accordance with applicable data protection laws. For more details on how we handle your data, please refer to our Privacy Policy.

8. Dispute Resolution:

In the event of any disputes or disagreements, we encourage you to contact our customer support team first. We will make every effort to resolve the issue in a fair and satisfactory manner. If a resolution cannot be reached, you may have the option to submit a complaint through the Online Dispute Resolution platform provided by the European Commission.

Thank you for taking the time to review our regulations. We hope you have a pleasant shopping experience on our online store. If you have any further questions or require additional information, please do not hesitate to contact us.

9. Complaints and returns

Within 14 working days you can return goods that have not been modified in size or color for you. If you order a changing mat set and modify the mat size, you cannot return the remaining elements of the set.

When do you pay for shipping and when do we do it?
- We pay for shipping if we mistakenly send you the wrong size or wrong dimensions of the product
- You pay for shipping if, for example, the colors seemed different to you on the website (each device displays colors differently)

The courier claims that the package has arrived but I do not have it, what should I do?

First, contact the courier company, provide the package number and explain the matter. Usually, it is an incorrectly entered package status or the package was left with a neighbor. If you are unable to explain the matter, write to us and we will direct you further. In such situations, we file a complaint and have to wait for the courier company to explain.