Returns and complaints
Returns
Can I return products?
Yes, if they have not been adapted to your needs, you can return the products to the address provided by us within 14 calendar days. The products must reach us in packaging no smaller than the one delivered to you. They must be properly secured. They cannot be used (a product washed in a washing machine is a used product) or bear traces of use.
What products cannot I return?
You cannot return a product if the size has been adjusted for you (e.g. changing mat) or the pattern or color of the fabric has been changed. You cannot return personalized products.
Who pays for shipping?
If you return a product because it simply does not suit you, you cover the shipping costs to us. We always suggest shipping by DHL because they have good prices.
I wasn't at the address I provided, what next?
If you did not collect the parcel because you provided the wrong address or you were not at the address on a given day, unfortunately you have to pay for the return and re-shipment in the amount applicable for shipping to your country in our store. What if you had free shipping? It doesn't matter, you have to pay to return the parcel to the sender and resend it.
When will I receive my refund?
You will receive your refund within 14 days of receiving the package, although it usually takes a few hours. :)
I received the parcel but it is not my products.
If there is a mistake when shipping the goods, please send us an email and we will sort it out.
What address should I send the products to?
Send the products to the address below, but remember that you must consult this with us before shipping.
Address:
Sleepesheep Krzysztof Wendt
Zamkowa 30 street
83-300 Kartuzy
Poland
Phone: +48607045180
Address:
Sleepesheep Krzysztof Wendt
Zamkowa 30 street
83-300 Kartuzy
Poland
Phone: +48607045180
Complaints
The color of the product I received is different than on the computer/phone.
In such a case, you return the goods at your own expense and do not advertise the goods. Each device displays colors differently and although we try to ensure that the photos reflect them as best as possible, your screen settings are decisive here.
The courier claims that the parcel has been delivered, but I don't have it.
1. Contact the DHL or other courier via your local hotline to explain the situation.
2. Let us know about this situation and what response you will receive from courier company.
3. We will send a request to courier company to confirm receipt of the parcel, such confirmation is a signature. Remember that the courier also has a record of where he was via GPS signals.
4. If the matter is not resolved within a few days, fill out the form we will send you and wait for information from courier company.
5. If courier company is sure that the parcel has been delivered and does not want to solve the situation, you will have to report the matter to the police.
6. We do not refund the money until the matter is resolved and we do not have a recognized complaint from the courier company.
The product arrived damaged and cut.
The products leave us 100% correct. We monitor parcels and if you cut the goods while unpacking, you are not entitled to file a complaint. Open packages carefully, preferably by cutting the tape on the side of the package :)
Parcel arrived damaged.
Be sure to write down a damage report with the courier, which gives us the opportunity to file a complaint.
I want to make a complaint about the products because they were damaged during use.
Each such situation is considered individually, write us an e-mail and describe the situation. Mechanical damage, stained items, torn items - these situations are not subject to complaint. If for some reason the product has a defect that was not visible at the beginning, we will definitely solve the matter :)
Who can make a complaint?
Only a customer of our store, the person who made the purchase.
